Terms of service

Cancellation Policy
  • Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation on 08 9330 4190 or email info@thenesthairboutique.com.au.
  • A 30% non-refundable Booking Fee is taken on all bookings. Your Booking Fee can be held for your next booking when giving over 48 hours notice, you must rebook your next appointment if you’d like to keep your deposit.
  • You will loose your Booking Fee if you change, reschedule or cancel your booking with less than 48 hours notice.
  • Cancellations or changes after 48 hours will incur 70% fee.  Please be considerate of our stylists and other clients wanting an appointment when booking your appointment.
  • We have a strict No Show Policy and you will be invoiced 70% of your bill if you do not turn up to your appointment.
Special Considerations
For any additional allergies, conditions or disabilities not advised at the time of making the reservation, please contact us so we can best accommodate your needs and in assist in the appropriate service. Whilst all care is taken The Nest Hair Boutique can not guarantee any of our treatments are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.

Arrival Time
To maximise The Nest experience, please arrive only 5 minutes prior to your scheduled appointment. If you are lost, or running late, please phone us on 9330 4190. Arriving late might mean your service is reduced, or that we cannot honor your appointment in the time left. Please note that appointments must finish on time so as not to inconvenience our next clients.

Feedback

We are passionate about achieving the kind of service we like to receive ourselves as customers – that’s why we value your input and feel extremely grateful when you’ve taken the time to share your views. If you have had a great experience let us know and we will pass this onto our staff. If you haven’t had a great experience please let us know too so that we can take steps to resolve things to your satisfaction, and ensure we are improving and continuing to do things better. Your comments on The Nest experience will be discussed with our management team and used for training and process improvement. Please also be aware that if your email or phone call is disrespectful to any team members or rude we will disregard your email/call and you will most likely not get what you were after.

There are several ways in which you can give us your feedback: By phone: 08 9330 4190 or email: info@thenesthairboutique.com.au